Refunds & Exchanges
At Illuminate Mee Aesthetics & Wellness, we value your time and ours. To ensure fairness and clarity, we have outlined the following policies for cancellations, rescheduling, and refunds. By booking services or purchasing products with us, you agree to these terms.
1. Service Cancellations & Rescheduling
- 24 hours’ notice is required to cancel or reschedule an appointment.
- Appointments canceled with less than 24 hours’ notice will be charged 50% of the service fee.
- No-shows will be charged 100% of the service fee.
- Late arrivals of 10 minutes or more may result in a shortened service or rescheduling at the provider’s discretion. Full payment will still apply.
2. Refunds on Services
- All service sales are final and non-refundable.
- If you are dissatisfied with a service, please contact us within 48 hours so we may review and determine an appropriate resolution.
- Packages and memberships are non-refundable and non-transferable.
3. Product Returns & Exchanges
- Retail products may be returned within 14 days if unopened, unused, and in original packaging, for store credit only.
- Opened or used products cannot be returned or exchanged due to health and safety regulations.
- Gift cards are non-refundable and may not be exchanged for cash.
4. Online Purchases
- Orders placed through our website will be processed promptly and shipped to the address provided.
- Illuminate Mee Aesthetics & Wellness is not responsible for delays, damages, or errors caused by shipping providers.
- Customers are responsible for ensuring the accuracy of shipping and billing information.
5. Policy Updates
Illuminate Mee Aesthetics & Wellness reserves the right to update this Refund & Cancellation Policy at any time. Updates will be posted on our website and will take effect immediately upon posting.
6. Contact Us
For questions regarding this policy, please contact us at:
illuminatemee4@gmail.com